We’ve had the Word of the Year from The Oxford Dictionary (‘goblin mode’), Cambridge Dictionary (homer) Collins (‘permacrisis’), Merrium Webster (gaslighting) Dictionary.com (Woman), the Economist (hybrid work), and the most Googled (wordle) and here is my two word construct of the year! Regular readers will know that I have been…

I am giving in and getting another cleaner. My husband retired early and the idea was he was going to do the housework and before the miraculous day dawned, covid was on us and we weren’t allowed one anyway. …

Tech Ethics is a hot topic and I’m having a deja vu moment. There is nothing new about thinking about how to develop innovations which put people and not profit first, whilst also navigating inherent moral dilemmas. …

In the first article I explored Taking Trust Seriously and the second about measuring trust I looked at the sorts of trust measures going around for companies and civic institutions, but with a warning that measures skew incentives and incentives skew behaviours, so to think carefully about why you want…

If you are an organisation who Takes Trust Seriously — the subject of my previous article, you might be thinking about measuring trust. After all, ‘what gets measured gets managed’ right? Yes and no. As journalist Simon Caulkin is widely quoted as saying “What gets measured gets managed — even…

Being trusted is usually good Being trusted makes a big difference to what organisations can do — if people trust you they are more likely to want to work for you, fund you, buy your products or services, collaborate with you, be open to your new ideas, talk about you positively and give you the…

I got this slightly irritating note from the NHS, so posted it as my Trust Thought for the Day to see other’s views. I got some really interesting contributions on what is wrong and why it is heavy-handed and also had a constructive and interesting direct conversation with the sender. …

This is the third in a series of articles looking at the implications of distrust in government and trust in other people. The first showed how the UK government was among the least trusted in the world, the second explored potential implications of our high interpersonal trust alongside that distrust…

The first of this series of articles showed that British people’s distrust in the government is among the highest in the OECD, that most of us think our politicians are likely to lie and mislead us for their own ends and that on the whole we feel powerless to affect…